Shipping Policy

At Critical Surplus, we work hard to ensure fast, transparent, and reliable shipping for every order. All items are shipped from our New Jersey facility using trusted carriers to ensure safe delivery.

Shipping Methods

Orders may ship via UPS, FedEx, or USPS. Oversized or palletized items may ship by freight carrier.

Order Processing Time

Most orders ship within 1 business day. Orders placed after business hours or on weekends/holidays will ship the next business day.

Delivery Timeframes

  • Eastern & Central U.S.: 1–3 business days
  • Western U.S.: 2–5 business days
  • Freight shipments: 3–7 business days

Delivery times are estimates and may vary by carrier.

Shipping Costs

Shipping rates are calculated at checkout. We offer free standard UPS Ground shipping on orders over $50 within the continental United States. Heavy or oversized items may incur additional charges.

Expedited Shipping

Expedited Shipping is available at standard carrier rates. For 1-day shipping please select a Next Day Air option at checkout and include any special instructions in the order comments.

Tracking Information

A tracking number will be emailed to you automatically when your order is picked up by the carrier.

Damaged Shipments

If your order arrives damaged, please notify the carrier immediately and keep all packaging materials. Email us photos of the damage and packaging within 7 business days so we can assist with a claim and provide support.

Order Changes & Cancellations

Orders can be changed or canceled only before shipment. Once an order has shipped, it cannot be modified or cancelled.

If you have any questions about shipping, returns, or warranty coverage, our team is here to help.

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