Returns & Refunds

We want you to feel confident when shopping with Critical Surplus. If something is not as expected or your situation has changed, we will do our best to help. Most items may be returned within 90 days of delivery for any reason provided they meet the requirements below.

Eligible Returns

  • Items must be unused, uninstalled, and in the same condition as received.
  • Items sold as Unused in Original Packaging, Open Box, or as Refurbished are eligible.

Ineligible Returns

  • Products sold as Used, Salvage, For Parts, or Sold As-Is
  • Items that have been installed, damaged, modified, or altered after delivery

Return Merchandise Authorization Required

A Return Merchandise Authorization (RMA) form is required for all returns. Please email or call us before sending an item back. RMA requests are typically approved within 1 business day. Additonal information may be requested. Unauthorized returns may be refused.

Restocking Fee

Returns not due to an error on our part may incur a restocking fee of up to 25% at our sole discretion.

Who Pays for Return Shipping?

  • If we made a mistake (wrong item, inaccurate listing, defective): we cover return shipping.
  • If the customer ordered incorrectly or changed their mind: the customer is responsible for return shipping costs.

Refund Processing

Refunds are issued to the original payment method within 3–5 business days of receiving and inspecting the returned item.

90-Day Limited Guarantee

Items sold as Unused in Original Packaging, Open Box, or as Refurbished are backed by our 90-Day Limited Guarantee.

If your item fails to function properly within 90 days of delivery, we will:

  • Provide an immediate replacement (if available), or
  • Issue a refund once the item is returned and inspected

This guarantee does not apply to items sold as Used, Salvage, For Parts, or Sold As-Is. Manufacturer warranties generally do not apply to surplus items; all functional coverage is provided directly by Critical Surplus.

Our Commitment

We do our best to describe and photograph each item accurately. If we ship the wrong item or make a mistake, we will cover return shipping and provide a full refund or replacement when available.

If you have any questions about shipping, returns, or warranty coverage, our team is here to help.

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